Increasing customer satisfaction.
The Dining Experience™ places dining at the heart of the customer experience, by offering customers the best and most innovative food concepts in a spectacular setting with a unique programme of events.
The Designer Gallery™ is a contemporary space, inspired by magazines and concept stores, which takes customers on a journey through fashion and art.
Fresh! is inspired by the best downtown markets and aims to create an exceptional food hall for the most demanding gourmets offering a high quality, diversified and regularly renewed food offer.
Recognizing that customers who shop with their children need specific attention, the Group launched The Family Experience in Continental Europe. This destination focuses on meeting essential family needs.
Making employee well-being central to the Group's office strategy in Continental Europe.